JOB SUMMARY

A Crew Member’s primary responsibilities include preparing various food products, conducting professional customer service, and handling various types of payments.

EDUCATION: No High School Diploma or G.E.D. required; Must be 18 years of age or older, or 16 or 17 years of age with a work permit.

REQUIREMENTS

  1. Knowledge of principles and processes for providing Customer Services.This includes customer needs assessment, meeting quality standards for Services, and evaluation of Customer satisfaction.
  2. Knowledge of basic math and computer skills.
  3. Knowledge of principles and methods for showing, promoting, and selling products or services.
  4. Ability to work at a fast pace.
  5. Ability to partake in various forms of training.
  6. Ability to pass required tests.
  7. Ability to read and understand rules and instructions.
  8. Ability to reach, see, talk, hear, stand, and walk quickly for a minimum of 8 hours a day.
  9. Ability to lift and carry 50 pounds at various times.
  10. Requires walking or standing to a significant degree. Must be able to stand at a table height of 34″ – 45″ for 6 hours at a time.

ESSENTIAL FUNCTIONS

  1. Prepares and serves food products according to Company specifications.
  2. Prepares and serves beverages for customers.
  3. Performs a variety of preparation duties other than cooking.
  4. Cleans and sterilizes work area, dining area, and bathrooms using brooms, mops, towels, and cleaning Compounds, and other cleaning chores as assigned by management, to include washing dishes, glassware, or related utensils.
  5. Obtains information from customers regarding food or beverage orders.
  6. Answers Customer questions and Concerns regarding Company products and services.
  7. Notifies other kitchen personnel of shortages or special orders.
  8. Places food and beverages on trays or in take-out containers for Customers.
  9. Serves customers food and beverages in the dining area.
  10. Receives, stocks, and stores supplies.
  11. Collects payment from customers and calculates monetary exchange.
  12. Portrays a professional demeanor.
  13. Arrives promptly to work each scheduled day in proper uniform.
  14. Ensures all safety policies and procedures are being followed.

ADDITIONAL RESPONSIBILITIES

  1. Learns and performs other positions as needed.
  2. Uses professional proper oral and written communication techniques.
  3. Uses knowledge of food handling rules.
  4. Understands Company and government food service regulations.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel classified.

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Cassano's agrees & complies with all statutes that protect people from discrimination on the basis of race, color, religion, sex, national origin, or age and handicap. Cassano's Inc. affirmatively supports equality of opportunity in all areas of employment.

I hereby authorize Cassano's Inc. to contact references provided by me and to make such other investigations and contacts with such other parties as Cassano's Inc. shall in it's discretion deem helpful in determining whether employment shall be offered, including but not limited to, law enforcement agencies, credit bureaus, co-workers in previous employment, etc., for personal credit and criminal information. I agree that any employment may be subject to my successfully passing a medical and/or drug urinalysis at the discretion of the Company. One of Cassano's recruitment steps is the option to have applicants complete a survey described as an " Attitude Questionnaire." I understand that if I am hired I will be on a 90 day probationary period during which, if I am unable to perform my job duties or otherwise fit into the operation to the satisfaction of the Company or am myself dissatisfied with the job, the Company may terminate my employment or I may resign voluntarily and my personnel file will indicate only "employment terminated by mutual agreement during probationary period." I understand my employment will not be for a fixed period of time and that it can be terminated with or without cause or notice at any time by the Company or employee, without liability to me for wages or salary except what I have earned as of the date of the termination. No representative of the Company other than the Chief Executive Officer or President of Cassano's has any authority to enter into any agreement for any special period of time, or to make any agreement contrary to the foregoing. In signing this application, applicant agrees that all information printed here has been read and understood, and that the information provided by the undersigned is true and complete and that any misrepresentation, falsification or willful omission may be sufficient reason for refusal of employment or dismissal after employment.